The Digital Transformation Playbook
As our world changes and evolves, organizations need to as well. To stay ahead of the competition, organizations need to embrace digital transformation.
“According to a 2021 report, 67% of non-profits are actively working toward a digital transformation.”
“Additionally, a 2022 report found that 70% of companies either have a digital transformation strategy in place or are working on one.”
What is a digital transformation?
Digital transformation is the use of digital technologies to fundamentally change the way an organization operates. Learn more about I.T. Solutions
What can it do for…
Customer Experience
It can improve the customer experience in a number of ways. For example, companies can use digital technologies to provide customers with a more personalized experience, to make it easier for customers/donors to do business with them, and to provide customers with more information about their products and services.
Operations
A digital transformation can improve the efficiency and effectiveness of operations. For example, companies can use digital technologies to automate tasks, streamline processes, and make better decisions.
Supply chain
It can streamline the supply chain. For example, companies can use digital technologies to track inventory, manage transportation, and forecast demand.
Digital transformation is not just about using new technologies. It is also about changing the way an organization thinks about and approaches its business. It requires a change in mindset and behavior. As well as requiring organizations to be agile and adaptable, customer-centric, and to invest in training and development.
What are the benefits?
Improve efficiency
Digital technologies can automate tasks, which can free up employees to focus on more strategic work.
Reach new customers
Digital channels allow businesses to reach customers around the world.
Stay ahead of the competition
Businesses that embrace digital transformation are better positioned to adapt to change and stay ahead of the competition.
What tools are part of this transformation?
Cloud computing
Cloud computing allows businesses to access computing resources on demand, which can help to reduce costs and improve agility. Learn more about cloud computing solutions
Big data
Big data is the collection and analysis of large sets of data. This data can be used to gain insights into customer behavior, improve decision-making, and identify new opportunities.
Artificial intelligence
This technology can be used to automate tasks, improve customer service, and develop new products. Learn how AI like ChatGPT benefits small business and organizations
Managed/Co-Managed IT Services
Organizations of all sizes are turning to Managed Service Providers (MSP) to help them set up and maintain their I.T. environment. With the help of an MSP they are able to focus on their core mission, and not on downtimes! Learn how to incorporate co-managed IT into your workspace
Examples of digital transformations across different industries
Non-profits
Non-profits are using digital technologies to connect with potential donors and make it easier to donate. For example, they utilize online fundraising platforms as well as data analytics and cloud computing to create more awareness of their mission and work more efficiently.
Retail
Retailers are using digital technologies to improve the customer experience. For example, they are using self-checkout machines, mobile apps, and virtual reality to make it easier for customers to shop.
Healthcare
Healthcare organizations are using digital technologies to improve patient care. For example, they are using electronic health records, telemedicine, and wearable devices to make it easier for patients to access care.
Manufacturing
Manufacturers are using digital technologies to improve efficiency and productivity. For example, they are using robots, 3D printing, and predictive analytics to automate tasks and make better decisions.
How do I get started?
Assess your current state
What are your current pain points? What are your goals for digital transformation? What are your resources?
Set clear goals and objectives
What do you want to achieve with digital transformation? How will you measure success?
Develop a roadmap.
What are the specific steps you need to take to achieve your goals? What is the timeline?
Create a culture of change.
Digital transformation requires a change in mindset and behavior. How will you communicate the need for change to your employees/volunteers? How will you support them through the transition?
Choose the right partners.
There are many different technologies and solutions available for digital transformation.
Implement and measure.
Once you have chosen your partner and solutions, it's time to implement your digital transformation plan. How will you measure the success of your efforts?
Continuously improve.
Digital transformation is an ongoing process. How will you continuously improve your digital transformation efforts?
The future of non-profits and businesses is digital, and those who don't embrace it will be left behind.
